Frequently asked questions

Straight answers before you get started.

What to expect from your workspace, subscription, field workflow, and account security.

01What is RevoInspect?

RevoInspect is a structured field inspection workspace. It connects project folders, assets, teams, observations, photos, daily records, schedules, QA/QC, and PDF outputs so the project record remains organized from capture through review.

02Does it work on iPhone, Android, tablets, and laptops?

RevoInspect is a responsive web app for modern mobile and desktop browsers. The installed-app offline workflow has been tested on iPhone. Offline support can vary by browser and device; prepare and open a project package while connected before relying on it in the field.

03How much does a workspace cost?

Seats cost $45 per user per month or $420 per user per year, with a 3-seat minimum. Every workspace includes 10 GB of storage. Annual plans are billed for the year, not monthly. Optional storage and applicable taxes are additional; Checkout shows the final total before you confirm.

04How does the 14-day trial work?

Eligible new workspaces with exactly 3 seats can start a 14-day trial after providing a payment method in Stripe Checkout. Workspaces with more than 3 seats start paid service at checkout. Unless canceled before the trial ends, the subscription becomes paid at the selected rate and renews automatically. Check the exact first-charge date in billing. Adding seats above 3 can end the trial early; optional paid storage can be billed during a trial.

05How do I cancel or reduce seats?

A workspace billing manager can cancel in workspace billing or the Stripe billing portal. Cancel before the trial-ending time to avoid the first seat-subscription charge. After paid billing starts, cancellation stops the next renewal and access continues through the paid period. Seat reductions take effect at renewal; removing a member does not reduce purchased seats automatically. Voluntary cancellations do not automatically generate refunds; billing errors and legally required refunds are corrected. See the Terms for details.

06Why can sales tax differ between customers?

Applicable tax is calculated in Stripe Checkout using billing-location information, the purchased items, and the jurisdictions where we are registered to collect tax. The final tax amount is shown before confirmation. Contact support@revoinspect.com if your billing information or tax charge appears incorrect.

07Can inspectors work without internet service?

Yes. An authorized user prepares an assigned project while connected, creates a device-specific offline PIN, and opens the encrypted field workspace. Core field records can be saved on the device and synchronized after service returns.

08Does synchronization happen automatically?

RevoInspect checks for connectivity when the installed app opens, resumes, or the user selects Sync now. Because mobile operating systems may suspend closed web apps, field teams should open the app and confirm synchronization after reconnecting.

09Can multiple inspectors work on the same project?

Yes. Unique record identifiers prevent new offline observations and photos from overwriting each other. Team ownership, uploader identity, timestamps, and permanent server-assigned photo numbers keep contributions organized. Conflicting edits are preserved for review instead of silently discarded.

10Can an outside consultant or subcontractor be invited?

Yes. A workspace can grant an existing RevoInspect user access to a specific project with a specific role. That person sees the invited project, not the host organization's unrelated work. Access follows the host workspace's seat and billing policy.

11Can the same BIN be inspected under a future project?

Yes. The permanent asset can participate in multiple projects over time. Each new project receives its own clean workspace, while previous inspection history remains available separately as read-only reference data instead of being copied into active project storage.

12What happens if I lose my authenticator?

Sign in with your password and an unused saved recovery code. If you permanently lose your authenticator or have no recovery codes, contact support@revoinspect.com for identity-verified recovery. A password reset alone does not remove MFA. Never send support your password or codes. Full instructions are available at /mfa-recovery.

13Which files can I upload?

Upload PDF, JPEG, PNG, and WebP files up to 4 MB each. Images are decoded and PDFs are checked for risky features; encrypted PDFs and unsupported or malformed files are rejected. Files are not malware-scanned, and these checks do not guarantee that a file is safe. Use trusted sources and ordinary business inspection records.

14Who handles recovery after a workspace ends?

Export needed records before service ends. The current policy provides a 90-day support-assisted recovery window starting when workspace service ends, not when cancellation is requested. Contact support@revoinspect.com; recovery requires verification of your authority and is not continued normal app access. Recovery times are not guaranteed. See the Terms and Privacy notice for retention details.

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